Cancellation Policy

Right of cancellation

You have the right to cancel your declaration of contract without stating a reason within two weeks in written form (e. g. letter, fax, e-mail) or if the goods were left to you before expiring date by returning the goods. The stated period of time starts at the earliest on receipt of this information in writing but not before receipt of the goods by the recipient (according to perseverative delivery of similar goods the stated period of time does not start before the receipt of the first part-delivery) and not before the performance of our duty to inform according to Art. 246 § 2 in connection with Para § 1 (1) and (2) EGBGB as well as our obligations according to Para. 312e (1) Sentence 1 BGB in connection with Art. 246 § 3 EGBGB. To comply with the stated period of time it is sufficient to dispatch the cancellation or the goods in time. The cancellation has to be sent to:

Johanna van den Haak
Oderberger Straße 53
10435 Berlin
E-Mail: onlineshop@flagshipstore-berlin.de
Effects of Cancellation

In the event of an effective cancellation, the mutually provided goods and services shall be returned and, if applicable, any benefits enjoyed (e. g. interest) surrendered. In case you cannot return the received goods and services in total or in part or only in deteriorated condition, you have to, if applicable, provide compensation insofar. This does not apply for the delivery of goods, if the deterioration of the goods is due exclusively to their inspection – as would have been possible for you in a retail shop for example. Incidentally you can avoid the obligation for compensation by not using the goods, as if they were your property, and by refraining from doing anything, that could impair their value. Goods, that can be dispatched as parcels, have to be returned. You shall be responsible for the return costs if the merchandise supplied complies with the goods ordered and if the price of the merchandise to be returned does not exceed the amount of 40 Euros or – in case the price does exceed the amount of 40 Euros – if you have at the moment of cancellation not yet provided for the payment or a contractually agreed part payment. In any other case you will not incur any charges for the return of goods. Goods, that cannot be returned as parcels, will be collected from your address.

In case of returns from abroad and irrespective of the order value, the contractual partner shall be responsible for the costs if the merchandise supplied complies with the goods ordered.

Obligations for refunding of payments must be fulfilled by you within 30 days. The period of time starts after dispatch of your declaration of cancellation or of the goods.

In case of a lawful exercise of the right of cancellation by the contractual partner, Flagshipstore GbR will refund payments already effected within 20 working days after receipt of the declaration of cancellation or the merchandise.

(This information is intended solely for informational purposes; the original German text is legally binding.)